FAQ & THE NITTY GRITTY

FAQ's

Q. Where is FN prints based?

A. We are based in Dubai, United Arab Emirates

 

Q. How long does it take for me to receive my order?

A. We aim to have your piece delivered to you within 5 working days for orders within the UAE.

For specially arranged international orders the delivery time will be dependent on your location, and will be advised upon confirmation of order.

 

Q. Where do FN Prints ship to?

A. We are currently only able to distribute our products within the UAE when ordered via our online store.

*We are working on broadening our scope for delivery via our store to be able to service our clients across the world as soon as possible.

**In the meantime if you live further afield than the UAE and would like to purchase our products then please send us a message via our contact page with the products you would like to purchase and your location and we can process your order and organise a delivery for you with an international shipping quote.

 

Q. Can I cancel or amend my order?

A. Once your order is confirmed then we cannot cancel or amend the order.

Please send us a message via our contact page using the reference either "Order Cancellation' or Order Amendment" if you wish to cancel or amend any pending order and we can advise of its status and how to move forwards, please make sure to include your order reference number.

 

Q. My purchases have arrived but the order is wrong or is damaged, how can you assist?

A. Send us a message via our contact page using the reference "Bad Order"  with your order reference number and the information regarding what is wrong and we will rectify the issue as soon as possible.

 

Q. There is a product I would like to purchase but you do not offer the sizing I require can you help?

A. Of course! Just send us a message via our contact page with the reference "Bespoke Sizing"  with the information about the product and your preferred sizing. 

 

Q. Do you sell your products in bulk?

A. Yes we do! Please send us a message via our contact page using the reference "Bulk Purchase" and let us know your requirements.

 

The Nitty Gritty 

 

Returns Policy 

• We offer a 10 days return policy.

• If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• There are certain situations where only partial refunds may be granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 30 days.

• Late or missing refunds (if applicable)
If you have been approved a refund but haven’t received it yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially credited back to your statement.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact us form. 

• Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

• Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us using the contact us form. 

• Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• Shipping
Upon approval of a refund we will liaise with you regarding the return address to send your item back to.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and advise you send via tracked means back to us.

 

© Copyright, 2016

"All rights reserved"

All images displayed on FN Prints are copyrighted photographs and may be subject to other legal rights. You as a buyer may utilise your purchased photograph for personal usage (not commercial) only. 

The intellectual property rights in all software and content made available to you on or through FN Prints remains the property of FN Prints and are protected by copyright laws and treaties internationally.

You are not permitted to publish, copy, replicate, manipulate, distribute, create derivative works from or in any way reproduce any photograph purchased or displayed on FN Prints. Nor are you permitted to use any such content in connection with any business or commercial enterprise.

If any particular photograph relates to any identifiable persons, places or entities, you may not use it in a manner which suggests their association with or endorsement of any product, service, opinion or cause.

 

 FN Prints Privacy Policy

This privacy policy sets out how FN PRINTS uses and protects any information that you give FN PRINTS when you use this website. FN PRINTS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

**FN PRINTS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information we may collect
We may collect the following information: name contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the contact us form to inform us of the same. 
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

**You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Elizabeth, FN Prints, PO Box 392790 Dubai, United Arab Emirates.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms of Sale

These Terms of Sale apply to all offers made by FN PRINTS, all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.

Contract

In order to be in contract with FN Prints you must be over the age of 18 years old and be the holder of a credit or debit card accepted by FN Prints.

When you submit an order you will receive an order receipt confirmation email. This email is an acknowledgement and does not constitute acceptance or processing of your order. A contract between you "the client" and us FN Prints will not be formed until payment for ordered purchases has been approved by us and we have debited your credit or debit card.


Actual Print Size
Actual print or canvas might slightly vary from display image based on selected size. As our artworks are created in multiple sizes and dimensions the final printed artwork might have slight variations when compared to the displayed artwork on the website. The variations are usually around the sides of the artwork. Rest assured we always do our upmost best to ensure quality artworks thus this might not apply to all artwork and in cases where the artwork is affected with this change the over all artistic features of the piece are maintained.

Pricing
Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. If an item's correct price is higher than our stated price, your sole recourse is cancellation of your order.

Acceptance of Order
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Sales Tax / Customs
Items shipped to destinations where sales tax and/or customs apply are not included in the pricing of FN PRINTS and will have to be paid to the concerned parties by you depending on your choice of shipping destination country.

Product Descriptions
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.

Return Rights
We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 10 days from your purchase confirmation and receive a free replacement or a full refund for the price of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping charges will not be refunded. To return your item(s) please pack them in the original tube or box and please contact us using the contact us form. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method. You can get more information about our return policy under “FAQ's & The Nitty Gritty” page of our website.

Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Linking FN Prints

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

Any such link created must not in any way suggest any form of association, approval or endorsement on our part where this is not agreed upon by FN Prints.

You must not establish a link to FN Prints from or by any website that is not owned by you.

We reserve the right to withdraw permission for linking Fn Prints at any time and without notice.

Modification And Severability

We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.


Updated December 10th, 2016.